Studio Lead

About the role

As a Studio Lead, you will be the face of Bronte, guiding our clients through the entire website design and development journey, from conception to launch and beyond. This multifaceted role blends responsibilities of account management, project coordination, and design. Where technical website expertise will be a major advantage, your ability to foster strong client relationships and manage projects efficiently will be vital for delivering top-notch websites. 

Key Responsibilities: 

• Client Management: Act as the primary point of contact for clients, understanding their needs, and ensuring their satisfaction throughout the project lifecycle. 
• Sales: Prospect, Qualify, Quote and Close ensuring leads are listened to, understood and served by Bronte products and services.  
• Project Coordination: Plan, execute, and manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards. 
• Technical Insight: Collaborate with development teams to translate client requirements into technical specifications and ensure seamless execution. 
• Communication: Maintain clear, consistent communication with clients and internal teams, providing regular updates and addressing any concerns promptly. 
• Quality Assurance: Oversee the final delivery of websites, ensuring they meet the highest standards of quality and functionality. 
• Continuous Improvement: Gather client feedback and work with the team to enhance service offerings and processes. 

Qualifications: 

• Proven experience in account management, project coordination, or a similar role. 
• Knowledge of design tools like Figma or a willingness to learn. 
• Understanding of website development processes; WordPress knowledge is highly preferred. 
• Excellent communication and interpersonal skills. 
• Ability to manage multiple projects and deadlines effectively. 
• Creative problem-solving skills and a proactive approach to challenges. 
• A customer-focused mindset with a passion for delivering exceptional service.

About Us

At Bronte, we're passionate about crafting exceptional WordPress websites that delight our clients. As New Zealand's leading WordPress experts, we serve hundreds of businesses across various industries in New Zealand and beyond. While Bronte is part of Enlighten Designs, we dance to the beat of our own drum. That means we’re dedicated solely to delivering top-tier WordPress solutions. Our mission is to bring our customers' visions to life through websites that deliver unbeatable value, and we’re looking for a dynamic Studio Lead to join our team and help us achieve this.