How we work

There’s nothing crazy here. We follow a well-practised methodology that provides the greatest chance of success. While each project is unique, our approach remains consistent, focusing on understanding, collaboration, and iterative improvement.

We assume nothing

We begin by asking questions—of you, your users, and the market. Each project addresses specific problems, so we start with a discovery phase. This phase is crucial in assessing challenges and opportunities, allowing us to make reliable recommendations and provide a solid delivery plan. Our approach is deeply user-centered, ensuring we understand what motivates your users and how we can solve their pains.

 

We make you part of the team

Your involvement is key. You’re included in all stages of delivery because it's your solution to your business challenges. A representative from your organization participates in planning sessions, daily check-ins, and regular showcases, maintaining your interests throughout the process.

Value-focused delivery

From the start, we work with you to identify top pain points and deliver immediate solutions. This approach ensures you gain value early, and we continue refining the solution based on feedback. We embrace a continuous feedback loop, involving users and stakeholders to refine and test designs before full-scale development.

Release often to reduce risk

To avoid projects becoming obsolete or underused, we schedule frequent "reality checks" by releasing completed features to end users. This strategy allows us to test their effectiveness and make adjustments when costs are still low.

Continuous Improvement and Faster to Market

Our philosophy is simple: Build small, measure outcomes, decide next steps, and repeat. This incremental delivery ensures quicker time-to-market and maximizes your value, leading to higher satisfaction levels.

Faster to market

Incremental delivery equals faster time-to-market, and more value for you. Your higher level of satisfaction as a result gives us a real sense of satisfaction as well. 

Technical partnership

The only thing constant in life is change and technology breaking at the most inconvenient time. Once your project goes live, take advantage of our support offerings and rest easy knowing your investment is taken care of. You’ll get good advice on licencing, purchasing and improvements as well as bug-fixes done super-quick. It’s more a technical partnership than just support.

Learn about our Support services → 

We have a few Discovery Packages to get you going.

Our Alignment Session is a great way to get started.

Let us guide you through your next design journey.

Contact us today.