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Transforming CX at the Global Digital Banking conference

19 March 2017

It was a full house at the RFi Global Digital Banking conference at Langham hotel on Wednesday 8th March.

We were there in force as co-sponsors with our partner IDIOM. It was a great chance to demonstrate to the attendees how Enlighten and IDIOM can help digitise complexity across FinTec.

There were some fantastic speakers present to talk about how they have transformed the customer experience through human centred design and agile development.

I especially loved Paul Shetler (Chief Digital Officer, Australian Government at Digital Transformation Agency) keynote challenge to us all to
-be more nimble,
-have courage to break out of the old way of "doing projects"
-work harder to listen to our customers THEN
-deliver smaller projects, more frequently and more successfully.

And if both the Australian and UK governments can get Agile then surely we all can...
Well done RFiEvents!

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